Refund policy

Returns & Refund Policy

Effective Date: June 27, 2026

At AVARA, every piece of jewelry is handcrafted and personalized specifically for you. Because each order is custom-made, we encourage you to carefully review all personalization details before completing your purchase.

Your satisfaction is important to us. If there is a problem with your order, we're committed to working with you to make it right.

Personalized & Custom Orders

All AVARA jewelry is made to order using the customization details you provide during checkout.

Before placing your order, please verify:

  • Names

  • Initials

  • Dates

  • Fonts

  • Symbols

  • Metal Color

  • Chain Length

  • Shipping Address

Once production has begun, changes or cancellations may no longer be possible.

Return Eligibility

Due to the personalized nature of our products, custom-made and personalized jewelry cannot be returned or exchanged simply because you changed your mind, selected the wrong option, or no longer want the item.

However, we will gladly assist if your order arrives:

  • Damaged during shipping

  • Defective due to a manufacturing issue

  • Incorrect because of our error

  • Significantly different from what you ordered

If one of these situations applies, please contact us within 7 days of delivery.

Incorrect Personalization Submitted by the Customer

Customers are responsible for reviewing all personalization before submitting an order.

AVARA is not responsible for errors entered during checkout, including:

  • Misspelled names

  • Incorrect dates

  • Incorrect initials

  • Wrong font selection

  • Wrong chain length

  • Wrong metal finish

  • Incorrect shipping address

Orders are produced exactly as submitted.

Order Changes & Cancellations

You may request an order cancellation or modification within 24 hours of placing your order.

After production has started, personalized orders cannot be canceled or modified.

To request a change, contact us immediately:

Email: support@wearavara.com

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect due to our mistake, please email us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of:

    • The product

    • The packaging

    • The shipping label (if applicable)

Once reviewed, we may, at our discretion:

  • Replace the item

  • Repair the item (where applicable)

  • Issue a full or partial refund

Lost Packages

If your tracking shows "Delivered" but you have not received your package, please:

  • Check around your delivery location

  • Ask household members

  • Check with neighbors

  • Contact your local shipping carrier

If your package is confirmed lost in transit, please contact us and we will work with the shipping carrier to investigate and determine the appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized jewelry

  • Custom-made products

  • Gift cards

  • Final sale items

  • Products damaged through misuse, improper care, accidents, or normal wear and tear

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return results from our error.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback with your payment provider.

Most concerns can be resolved quickly by our customer support team, and we appreciate the opportunity to assist you directly.

Contact Us

If you have any questions regarding this Returns & Refund Policy or need assistance with your order, we're here to help.

Email: support@wearavara.com

We strive to respond to all customer inquiries within 1–2 business days.