Warranty & Quality Guarantee
Warranty & Quality Guarantee
Every AVARA necklace is carefully crafted with quality materials and attention to detail. We proudly stand behind our craftsmanship with our 99-Day Craftsmanship Warranty.
99-Day Craftsmanship Warranty
If your jewelry experiences a manufacturing or craftsmanship defect within 99 days of delivery, we'll repair or replace it at no additional cost.
What's Covered
Our warranty covers manufacturing defects under normal use, including:
- Defects in materials or workmanship
- Faulty clasps due to manufacturing defects
- Assembly or soldering defects
- Plating defects caused by manufacturing
What's Not Covered
Our warranty does not cover:
- Normal wear and tear
- Scratches, dents, or cosmetic damage from everyday use
- Accidental damage, including dropped or bent jewelry
- Broken chains, charms, or clasps caused by pulling, snagging, or impact
- Tarnishing, discoloration, or damage resulting from improper care, chemicals, perfumes, lotions, or water exposure
- Lost or stolen items
- Damage resulting from unauthorized repairs or modifications
How to Make a Warranty Claim
To submit a warranty claim, email support@wearavara.com within 99 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos showing the defect
Our team will review your claim and respond as quickly as possible. If the issue is determined to be a covered manufacturing or craftsmanship defect, we'll repair or replace your item at our discretion.